Legal
Terms & conditions
Terms & conditions
Terms & conditions
Last updated: 09/10/2026
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1. About these terms and about us
1. About these terms and about us
1. About these terms and about us
Please read these terms before you use Talamo. They explain what Talamo is, what you can expect from us and what we expect from you. If you’re a parent, clause 6 explains your right to cancel, and there’s a cancellation form at the end.
1.1 These terms apply when you use Talamo. That includes our assessments and reports, the Talamo platform (app.talamo.co.uk and test.talamo.co.uk), the at-home dyslexia screener and our online course for parents. Together we call these the “Service”.
1.2 Talamo is run by Talamo Limited, a company registered in England and Wales (company number 13714418). Our registered office is 3 Buckland House, William Prance Road, Plymouth PL6 5WR, and our VAT number is GB 483 8151 69. You can contact us at hello@talamo.co.uk.
1.3 “You” means the person or organisation that holds the account or buys from us. These terms treat two groups differently:
Parents are parents and legal guardians who buy for their own child. You are a consumer, and you have legal rights that nothing in these terms takes away.
Organisations are schools, trusts, local authorities, independent assessors and anyone else using Talamo in the course of their work.
1.4 Some other words have a set meaning:
Child means the child or young person who takes an assessment.
Report means any report, score or result the Service produces about a child.
Credit means what an organisation buys to pay for assessments (clause 6.1).
Order form means a quote, order form or other written order for the Service that we have accepted.
Data Processing Agreement means our agreement with organisations about how we process personal data for them. It’s available on request.
1.5 For organisations, the contract is made up of your order form, the Data Processing Agreement and these terms. If they conflict, the order form comes first, then the Data Processing Agreement on anything to do with personal data, then these terms. Terms printed on a purchase order don’t apply unless we agree to them in writing.
1.6 The contract starts:
for parents, when we email to confirm your order
for organisations, when we accept your order form or when you first use the Service, whichever is earlier
1.7 You accept these terms when you create an account, buy from us or use the Service. If you accept them on behalf of an organisation, you confirm you have authority to do so.
1.8 Our Data & Privacy Policy explains how we use personal data. These terms don’t cover We Love SENCos event tickets, which have their own terms.
Please read these terms before you use Talamo. They explain what Talamo is, what you can expect from us and what we expect from you. If you’re a parent, clause 6 explains your right to cancel, and there’s a cancellation form at the end.
1.1 These terms apply when you use Talamo. That includes our assessments and reports, the Talamo platform (app.talamo.co.uk and test.talamo.co.uk), the at-home dyslexia screener and our online course for parents. Together we call these the “Service”.
1.2 Talamo is run by Talamo Limited, a company registered in England and Wales (company number 13714418). Our registered office is 3 Buckland House, William Prance Road, Plymouth PL6 5WR, and our VAT number is GB 483 8151 69. You can contact us at hello@talamo.co.uk.
1.3 “You” means the person or organisation that holds the account or buys from us. These terms treat two groups differently:
Parents are parents and legal guardians who buy for their own child. You are a consumer, and you have legal rights that nothing in these terms takes away.
Organisations are schools, trusts, local authorities, independent assessors and anyone else using Talamo in the course of their work.
1.4 Some other words have a set meaning:
Child means the child or young person who takes an assessment.
Report means any report, score or result the Service produces about a child.
Credit means what an organisation buys to pay for assessments (clause 6.1).
Order form means a quote, order form or other written order for the Service that we have accepted.
Data Processing Agreement means our agreement with organisations about how we process personal data for them. It’s available on request.
1.5 For organisations, the contract is made up of your order form, the Data Processing Agreement and these terms. If they conflict, the order form comes first, then the Data Processing Agreement on anything to do with personal data, then these terms. Terms printed on a purchase order don’t apply unless we agree to them in writing.
1.6 The contract starts:
for parents, when we email to confirm your order
for organisations, when we accept your order form or when you first use the Service, whichever is earlier
1.7 You accept these terms when you create an account, buy from us or use the Service. If you accept them on behalf of an organisation, you confirm you have authority to do so.
1.8 Our Data & Privacy Policy explains how we use personal data. These terms don’t cover We Love SENCos event tickets, which have their own terms.
2. What Talamo is, and what it is not
2. What Talamo is, and what it is not
2. What Talamo is, and what it is not
2.1 Talamo is an educational screening tool. It helps schools, assessors and parents see which children may need a closer look, and how to support their learning.
2.2 We offer online assessments for children and young people aged 7 to 16: Cognitive & Dyslexia, Executive Function, and Maths & Dyscalculia. Parents can also buy an at-home dyslexia screener. Each produces scores, a level of need or risk, and suggested next steps for learning.
2.3 Talamo does not diagnose. A Talamo result doesn’t confirm or rule out dyslexia, dyscalculia or any other learning difficulty, disability or condition. Only a suitably qualified professional can make a diagnosis.
2.4 Talamo is not a clinical, medical or healthcare service. It isn’t intended to diagnose, prevent, monitor, treat or alleviate any disease, disorder or condition, and you must not use it for any of those purposes.
2.5 Talamo results don’t replace a diagnostic assessment. On their own, they don’t meet the evidence requirements for exam access arrangements.
2.6 A member of our team checks every report before we release it, normally within 48 hours. This is a quality check that the assessment ran properly and the report is complete. It isn’t a clinical review, a diagnosis or professional advice about the child. It doesn’t create a professional relationship between our staff and any child or family.
2.1 Talamo is an educational screening tool. It helps schools, assessors and parents see which children may need a closer look, and how to support their learning.
2.2 We offer online assessments for children and young people aged 7 to 16: Cognitive & Dyslexia, Executive Function, and Maths & Dyscalculia. Parents can also buy an at-home dyslexia screener. Each produces scores, a level of need or risk, and suggested next steps for learning.
2.3 Talamo does not diagnose. A Talamo result doesn’t confirm or rule out dyslexia, dyscalculia or any other learning difficulty, disability or condition. Only a suitably qualified professional can make a diagnosis.
2.4 Talamo is not a clinical, medical or healthcare service. It isn’t intended to diagnose, prevent, monitor, treat or alleviate any disease, disorder or condition, and you must not use it for any of those purposes.
2.5 Talamo results don’t replace a diagnostic assessment. On their own, they don’t meet the evidence requirements for exam access arrangements.
2.6 A member of our team checks every report before we release it, normally within 48 hours. This is a quality check that the assessment ran properly and the report is complete. It isn’t a clinical review, a diagnosis or professional advice about the child. It doesn’t create a professional relationship between our staff and any child or family.
3. Who can use Talamo, and accounts
3. Who can use Talamo, and accounts
3. Who can use Talamo, and accounts
3.1 Account holders must be 18 or over. Children take assessments under the supervision of their school, assessor or parent. Children don’t hold their own accounts and aren’t party to these terms.
3.2 Keep your logins, and the pupil Login IDs you issue, secure. Only give staff access if they need it, and remove it when they leave or change role. Organisations are responsible for making sure their staff follow these terms.
3.3 Tell us straight away at hello@talamo.co.uk if you think someone has used your account without permission. We are responsible for keeping our own systems secure. You are responsible for what happens through your logins, unless it was caused by a failure on our side.
3.4 Give us accurate information, especially each child’s date of birth. Scores are worked out by comparing a child with others of the same age, so a wrong date of birth gives wrong scores.
3.1 Account holders must be 18 or over. Children take assessments under the supervision of their school, assessor or parent. Children don’t hold their own accounts and aren’t party to these terms.
3.2 Keep your logins, and the pupil Login IDs you issue, secure. Only give staff access if they need it, and remove it when they leave or change role. Organisations are responsible for making sure their staff follow these terms.
3.3 Tell us straight away at hello@talamo.co.uk if you think someone has used your account without permission. We are responsible for keeping our own systems secure. You are responsible for what happens through your logins, unless it was caused by a failure on our side.
3.4 Give us accurate information, especially each child’s date of birth. Scores are worked out by comparing a child with others of the same age, so a wrong date of birth gives wrong scores.
4. Acceptable use
4. Acceptable use
4. Acceptable use
4.1 You must not, and must not let anyone else:
use Talamo, or any result from it, for a clinical or medical purpose (clause 2.4)
help a child during an assessment beyond what our guidance allows, or try to influence the results in any other way
copy, record, photograph or share assessment questions, or practise them with children, because that undermines the results for every child
use an assessment with children outside the age range it is designed for
share a login between people or organisations
copy, scrape or reverse engineer the Service, except where the law allows it
use the Service, or anything in it, to build or test a competing product or to train any AI or machine-learning model
probe or test the security of the Service without our written permission, upload anything harmful, or try to overload it
enter personal information you don’t have the right to share, or more than the Service needs (for example, medical records)
use the Service unlawfully, or in a way that discriminates against a child
4.2 If you find a security problem, please tell us at hello@talamo.co.uk rather than testing it further.
4.3 We may suspend access if we reasonably believe these rules have been broken (see clause 11).
4.1 You must not, and must not let anyone else:
use Talamo, or any result from it, for a clinical or medical purpose (clause 2.4)
help a child during an assessment beyond what our guidance allows, or try to influence the results in any other way
copy, record, photograph or share assessment questions, or practise them with children, because that undermines the results for every child
use an assessment with children outside the age range it is designed for
share a login between people or organisations
copy, scrape or reverse engineer the Service, except where the law allows it
use the Service, or anything in it, to build or test a competing product or to train any AI or machine-learning model
probe or test the security of the Service without our written permission, upload anything harmful, or try to overload it
enter personal information you don’t have the right to share, or more than the Service needs (for example, medical records)
use the Service unlawfully, or in a way that discriminates against a child
4.2 If you find a security problem, please tell us at hello@talamo.co.uk rather than testing it further.
4.3 We may suspend access if we reasonably believe these rules have been broken (see clause 11).
5. Results, professional judgement and safeguarding
5. Results, professional judgement and safeguarding
5. Results, professional judgement and safeguarding
5.1 Results are a careful estimate, not a certainty. Like any standardised assessment, each score has a margin of error, which our reports show as a confidence interval.
5.2 Results can be affected by things outside our control. These include tiredness, anxiety or feeling unwell, hearing or vision difficulties, English as an additional language, a noisy room, help from someone else, device or connection problems, and inaccurate details such as a wrong date of birth.
5.3 Use results alongside your own knowledge of the child and other evidence. Decisions about a child stay with people. Don’t use a Talamo result as the only reason to give, refuse or remove support, or to make or turn down a referral.
5.4 Suggestions in our reports are general guidance on supporting learning. They aren’t professional advice about an individual child. Some written parts of our reports are drafted with the help of AI tools, which never receive a child’s name or other identifying details, and our team checks every report before we release it (clause 2.6).
5.5 We use reasonable care and skill to design, standardise and score our assessments and to check reports. We can’t promise that every child with a difficulty will be identified, or that every child flagged has one.
5.6 If a result looks wrong, tell us. We’ll check the assessment record and, where it’s appropriate, correct the report or offer a retake after a suitable gap, which we’ll advise on.
5.7 Talamo isn’t a safeguarding or monitoring service. We don’t supervise children while they take assessments, and we don’t check what’s entered into the Service for signs of harm. Responsibility for a child’s safety and welfare stays with their school or parent.
5.8 If we do become aware of something that suggests a child may be at risk of harm, we may share it with the school’s designated safeguarding lead or the relevant authorities, as the law allows and as we judge appropriate. Doing so doesn’t mean we’ve taken on responsibility for that child’s safeguarding.
5.1 Results are a careful estimate, not a certainty. Like any standardised assessment, each score has a margin of error, which our reports show as a confidence interval.
5.2 Results can be affected by things outside our control. These include tiredness, anxiety or feeling unwell, hearing or vision difficulties, English as an additional language, a noisy room, help from someone else, device or connection problems, and inaccurate details such as a wrong date of birth.
5.3 Use results alongside your own knowledge of the child and other evidence. Decisions about a child stay with people. Don’t use a Talamo result as the only reason to give, refuse or remove support, or to make or turn down a referral.
5.4 Suggestions in our reports are general guidance on supporting learning. They aren’t professional advice about an individual child. Some written parts of our reports are drafted with the help of AI tools, which never receive a child’s name or other identifying details, and our team checks every report before we release it (clause 2.6).
5.5 We use reasonable care and skill to design, standardise and score our assessments and to check reports. We can’t promise that every child with a difficulty will be identified, or that every child flagged has one.
5.6 If a result looks wrong, tell us. We’ll check the assessment record and, where it’s appropriate, correct the report or offer a retake after a suitable gap, which we’ll advise on.
5.7 Talamo isn’t a safeguarding or monitoring service. We don’t supervise children while they take assessments, and we don’t check what’s entered into the Service for signs of harm. Responsibility for a child’s safety and welfare stays with their school or parent.
5.8 If we do become aware of something that suggests a child may be at risk of harm, we may share it with the school’s designated safeguarding lead or the relevant authorities, as the law allows and as we judge appropriate. Doing so doesn’t mean we’ve taken on responsibility for that child’s safeguarding.
6. Fees, payment, cancellation and refunds
6. Fees, payment, cancellation and refunds
6. Fees, payment, cancellation and refunds
Organisations buy credits on invoice. Parents pay once at checkout and can cancel up until their child starts the screener.
If you are an organisation
6.1 One credit pays for one child to complete one assessment. We use the credit when the child finishes the assessment, not when they start it. Credits expire at the end of the period in your order form or, if none is stated, 12 months after you buy them. This 12-month default only applies to credits bought on or after 9 October 2026. Credits can’t be exchanged for cash. Where a trust or local authority buys credits for its schools, any of those schools can use them.
6.2 Prices don’t include VAT, which we add at the current rate.
6.3 Invoices are due within 30 days unless your order form says otherwise. You can pay by bank transfer or GoCardless Direct Debit. We don’t accept cheques.
6.4 If an invoice isn’t paid on time, we’ll remind you. If it’s still unpaid 14 days after the due date, we may suspend access after giving you 7 days’ written notice. We won’t suspend access over an amount you are disputing in good faith. We may also charge interest under the Late Payment of Commercial Debts (Interest) Act 1998.
6.5 If a fault on our side means an assessment doesn’t produce a valid result, we’ll give you the credit back.
6.6 We don’t refund unused credits, except where you end the contract because we’ve seriously broken it (clause 11.3), we’ve significantly reduced or stopped the Service (clauses 9.2 and 11.4), an event outside our control has lasted more than 30 days (clause 9.5) or you object to a change in our terms (clause 13.2). In those cases we refund any unused credits that haven’t expired.
If you are a parent
6.7 The price shown at checkout includes VAT. You pay by card when you order.
6.8 You normally have 14 days from purchase to change your mind. Because the screener is digital and your child can start it whenever they’re ready, at checkout we’ll ask you to:
agree that your child can start the screener straight away
confirm you understand that you lose your right to cancel once your child starts it
6.9 Once your child has started the screener, you can’t cancel or get a refund because you’ve changed your mind. The same applies to the course once you start watching it. If you cancel before then, we’ll give you a full refund. If the law still gives you a right to cancel after your child has started, you’ll pay for what we’ve already provided.
6.10 To cancel, email hello@talamo.co.uk with your name, the email address you ordered with and the date you ordered. You can use the cancellation form at the end of these terms, but you don’t have to.
6.11 None of this affects your rights under the Consumer Rights Act 2015. If the screener or course is faulty or not as described, you may be entitled to a repeat, a fix or a refund. If your child’s screener gives an inconclusive result, we’ll offer one free retake. If that’s also inconclusive, we’ll give you a full refund. Citizens Advice can tell you more about your rights.
6.12 If we find an obvious mistake in a price after you’ve ordered, we’ll tell you. You can then go ahead at the correct price or cancel for a full refund.
6.13 We pay refunds to your original payment method within 14 days of you telling us you want to cancel, or of us agreeing a refund.
Organisations buy credits on invoice. Parents pay once at checkout and can cancel up until their child starts the screener.
If you are an organisation
6.1 One credit pays for one child to complete one assessment. We use the credit when the child finishes the assessment, not when they start it. Credits expire at the end of the period in your order form or, if none is stated, 12 months after you buy them. This 12-month default only applies to credits bought on or after 9 October 2026. Credits can’t be exchanged for cash. Where a trust or local authority buys credits for its schools, any of those schools can use them.
6.2 Prices don’t include VAT, which we add at the current rate.
6.3 Invoices are due within 30 days unless your order form says otherwise. You can pay by bank transfer or GoCardless Direct Debit. We don’t accept cheques.
6.4 If an invoice isn’t paid on time, we’ll remind you. If it’s still unpaid 14 days after the due date, we may suspend access after giving you 7 days’ written notice. We won’t suspend access over an amount you are disputing in good faith. We may also charge interest under the Late Payment of Commercial Debts (Interest) Act 1998.
6.5 If a fault on our side means an assessment doesn’t produce a valid result, we’ll give you the credit back.
6.6 We don’t refund unused credits, except where you end the contract because we’ve seriously broken it (clause 11.3), we’ve significantly reduced or stopped the Service (clauses 9.2 and 11.4), an event outside our control has lasted more than 30 days (clause 9.5) or you object to a change in our terms (clause 13.2). In those cases we refund any unused credits that haven’t expired.
If you are a parent
6.7 The price shown at checkout includes VAT. You pay by card when you order.
6.8 You normally have 14 days from purchase to change your mind. Because the screener is digital and your child can start it whenever they’re ready, at checkout we’ll ask you to:
agree that your child can start the screener straight away
confirm you understand that you lose your right to cancel once your child starts it
6.9 Once your child has started the screener, you can’t cancel or get a refund because you’ve changed your mind. The same applies to the course once you start watching it. If you cancel before then, we’ll give you a full refund. If the law still gives you a right to cancel after your child has started, you’ll pay for what we’ve already provided.
6.10 To cancel, email hello@talamo.co.uk with your name, the email address you ordered with and the date you ordered. You can use the cancellation form at the end of these terms, but you don’t have to.
6.11 None of this affects your rights under the Consumer Rights Act 2015. If the screener or course is faulty or not as described, you may be entitled to a repeat, a fix or a refund. If your child’s screener gives an inconclusive result, we’ll offer one free retake. If that’s also inconclusive, we’ll give you a full refund. Citizens Advice can tell you more about your rights.
6.12 If we find an obvious mistake in a price after you’ve ordered, we’ll tell you. You can then go ahead at the correct price or cancel for a full refund.
6.13 We pay refunds to your original payment method within 14 days of you telling us you want to cancel, or of us agreeing a refund.
7. Personal data and pupils’ data
7. Personal data and pupils’ data
7. Personal data and pupils’ data
7.1 Schools and other organisations control their pupils’ data, and we process it for them. You are the controller and we are your processor, under our Data Processing Agreement. You are responsible for having a lawful basis to use Talamo and for telling parents and pupils about it, including getting consent where you need it.
7.2 For parents, we are the controller of your data and your child’s. You confirm you are the child’s parent or legal guardian.
7.3 We keep and delete data as set out in our Data & Privacy Policy and, for organisations, the Data Processing Agreement. In short, we delete or irreversibly anonymise personal data within 1 year of an account closing, or sooner if you ask.
7.4 You can download reports at any time while your account is open, and for 30 days after it closes. Before we close a parent account for inactivity, we’ll email you first.
7.5 We may create anonymised, aggregated data from use of the Service, for example to update our norms and improve accuracy. Anonymised data doesn’t identify anyone, and we may use it to improve and research our assessments.
7.1 Schools and other organisations control their pupils’ data, and we process it for them. You are the controller and we are your processor, under our Data Processing Agreement. You are responsible for having a lawful basis to use Talamo and for telling parents and pupils about it, including getting consent where you need it.
7.2 For parents, we are the controller of your data and your child’s. You confirm you are the child’s parent or legal guardian.
7.3 We keep and delete data as set out in our Data & Privacy Policy and, for organisations, the Data Processing Agreement. In short, we delete or irreversibly anonymise personal data within 1 year of an account closing, or sooner if you ask.
7.4 You can download reports at any time while your account is open, and for 30 days after it closes. Before we close a parent account for inactivity, we’ll email you first.
7.5 We may create anonymised, aggregated data from use of the Service, for example to update our norms and improve accuracy. Anonymised data doesn’t identify anyone, and we may use it to improve and research our assessments.
8. Intellectual property and your licence
8. Intellectual property and your licence
8. Intellectual property and your licence
8.1 We, or the people we license from, own the Service. That includes the assessments and their questions, our norms and scoring methods, report templates, the course and the Talamo name and logo. These terms don’t transfer any of that to you.
8.2 While your account is open, you may use the Service for:
organisations: assessing and supporting the children you work with
parents: your own family. The course is for your household to watch, so please don’t share your login or copy the videos.
8.3 You may download, keep, print and share a report about a child with anyone who needs it to support that child. That includes parents and carers, teachers, a school the child moves to, the local authority, specialist assessors, other professionals working with the child, and tribunals. You can keep reports after your account closes. You must not sell reports, or publish one in a way that identifies a child.
8.4 Assessors may include Talamo results in their own reports, as long as they say which results came from Talamo and don’t present a screening result as a diagnosis.
8.5 We don’t claim ownership of the information you put into the Service.
8.6 If you send us ideas or feedback, we may use them freely.
8.7 We won’t use an organisation’s name or logo, or say that you use Talamo, in our marketing without your permission.
8.1 We, or the people we license from, own the Service. That includes the assessments and their questions, our norms and scoring methods, report templates, the course and the Talamo name and logo. These terms don’t transfer any of that to you.
8.2 While your account is open, you may use the Service for:
organisations: assessing and supporting the children you work with
parents: your own family. The course is for your household to watch, so please don’t share your login or copy the videos.
8.3 You may download, keep, print and share a report about a child with anyone who needs it to support that child. That includes parents and carers, teachers, a school the child moves to, the local authority, specialist assessors, other professionals working with the child, and tribunals. You can keep reports after your account closes. You must not sell reports, or publish one in a way that identifies a child.
8.4 Assessors may include Talamo results in their own reports, as long as they say which results came from Talamo and don’t present a screening result as a diagnosis.
8.5 We don’t claim ownership of the information you put into the Service.
8.6 If you send us ideas or feedback, we may use them freely.
8.7 We won’t use an organisation’s name or logo, or say that you use Talamo, in our marketing without your permission.
9. Availability and changes to the Service
9. Availability and changes to the Service
9. Availability and changes to the Service
9.1 We aim to keep Talamo available at all times, but we can’t promise it will never be interrupted or have errors. We’ll try to do planned maintenance outside school hours and give notice where we can.
9.2 We keep improving the Service, for example by adding assessments, updating norms or changing how reports look. If a change would significantly reduce what an organisation has paid for, we’ll tell you at least 30 days in advance. You can then end the contract and get a refund for unused credits.
9.3 You need a computer with headphones and a supported browser, as set out in our FAQs. We’re not responsible for problems caused by your own devices, network or web filtering.
9.4 We provide support by email at hello@talamo.co.uk, Monday to Friday from 9am to 5pm, except bank holidays.
9.5 We’re not responsible for delays or failures caused by events outside our reasonable control. If that happens, we’ll tell you and do what we reasonably can to limit the effect. If it lasts more than 30 days, you can end the contract and get a refund for anything you’ve paid for and not received.
9.1 We aim to keep Talamo available at all times, but we can’t promise it will never be interrupted or have errors. We’ll try to do planned maintenance outside school hours and give notice where we can.
9.2 We keep improving the Service, for example by adding assessments, updating norms or changing how reports look. If a change would significantly reduce what an organisation has paid for, we’ll tell you at least 30 days in advance. You can then end the contract and get a refund for unused credits.
9.3 You need a computer with headphones and a supported browser, as set out in our FAQs. We’re not responsible for problems caused by your own devices, network or web filtering.
9.4 We provide support by email at hello@talamo.co.uk, Monday to Friday from 9am to 5pm, except bank holidays.
9.5 We’re not responsible for delays or failures caused by events outside our reasonable control. If that happens, we’ll tell you and do what we reasonably can to limit the effect. If it lasts more than 30 days, you can end the contract and get a refund for anything you’ve paid for and not received.
10. Our responsibility to you (liability)
10. Our responsibility to you (liability)
10. Our responsibility to you (liability)
10.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.
10.2 Safeguarding isn’t part of the Service (clause 5.7). We aren’t responsible for identifying, reporting or acting on concerns about a child’s safety or welfare.
10.3 We aren’t responsible for loss caused by using a Talamo result in a way these terms say not to, such as for a clinical or medical purpose (clause 2.4) or as the only basis for a decision about a child (clause 5.3).
If you are a parent
10.4 If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it was obvious it would happen, or if we both knew it might happen when you bought. The Service is for private family use, so we aren’t responsible for business losses.
10.5 If digital content we supply damages your device or other digital content, and that happened because we didn’t use reasonable care and skill, we’ll repair the damage or pay you compensation.
If you are an organisation
10.6 We aren’t liable for loss of profits, revenue, savings or goodwill, or for any indirect or consequential loss.
10.7 Our total liability to you under or in connection with the contract is limited to £10,000 or the fees you paid us in the 12 months before the event that led to the claim, whichever is higher. This limit also applies to claims under the Data Processing Agreement, unless that agreement says otherwise.
10.8 The commitments in these terms replace any other terms implied by law, as far as the law allows.
10.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.
10.2 Safeguarding isn’t part of the Service (clause 5.7). We aren’t responsible for identifying, reporting or acting on concerns about a child’s safety or welfare.
10.3 We aren’t responsible for loss caused by using a Talamo result in a way these terms say not to, such as for a clinical or medical purpose (clause 2.4) or as the only basis for a decision about a child (clause 5.3).
If you are a parent
10.4 If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it was obvious it would happen, or if we both knew it might happen when you bought. The Service is for private family use, so we aren’t responsible for business losses.
10.5 If digital content we supply damages your device or other digital content, and that happened because we didn’t use reasonable care and skill, we’ll repair the damage or pay you compensation.
If you are an organisation
10.6 We aren’t liable for loss of profits, revenue, savings or goodwill, or for any indirect or consequential loss.
10.7 Our total liability to you under or in connection with the contract is limited to £10,000 or the fees you paid us in the 12 months before the event that led to the claim, whichever is higher. This limit also applies to claims under the Data Processing Agreement, unless that agreement says otherwise.
10.8 The commitments in these terms replace any other terms implied by law, as far as the law allows.
11. Suspension and ending your account
11. Suspension and ending your account
11. Suspension and ending your account
11.1 You can close your account at any time by emailing hello@talamo.co.uk. Closing it doesn’t affect any refund you’re already entitled to. Organisations don’t get a refund for unused credits except as clause 6.6 says.
11.2 We may suspend or close your account if you seriously or repeatedly break these terms, if you don’t pay (clause 6.4), if we reasonably suspect fraud or a security risk, or if the law requires it. Where it’s reasonable, we’ll warn you first and give you a chance to put things right.
11.3 Either of us may end an organisation’s contract by written notice if the other seriously breaks it and doesn’t fix the problem within 30 days of being asked, or if the other becomes insolvent.
11.4 We may stop providing the Service, or an assessment, by giving you at least 90 days’ notice. We’ll refund unused credits that haven’t expired, and anything else you’ve paid for and not received.
11.5 When an account closes, access stops. You can still download reports for 30 days (clause 7.4), and we then delete or anonymise the data as clause 7.3 says. Clauses that by their nature should continue, such as those on payment, intellectual property and liability, continue after the account closes.
11.1 You can close your account at any time by emailing hello@talamo.co.uk. Closing it doesn’t affect any refund you’re already entitled to. Organisations don’t get a refund for unused credits except as clause 6.6 says.
11.2 We may suspend or close your account if you seriously or repeatedly break these terms, if you don’t pay (clause 6.4), if we reasonably suspect fraud or a security risk, or if the law requires it. Where it’s reasonable, we’ll warn you first and give you a chance to put things right.
11.3 Either of us may end an organisation’s contract by written notice if the other seriously breaks it and doesn’t fix the problem within 30 days of being asked, or if the other becomes insolvent.
11.4 We may stop providing the Service, or an assessment, by giving you at least 90 days’ notice. We’ll refund unused credits that haven’t expired, and anything else you’ve paid for and not received.
11.5 When an account closes, access stops. You can still download reports for 30 days (clause 7.4), and we then delete or anonymise the data as clause 7.3 says. Clauses that by their nature should continue, such as those on payment, intellectual property and liability, continue after the account closes.
12. Complaints and disputes
12. Complaints and disputes
12. Complaints and disputes
12.1 If you’re unhappy, email hello@talamo.co.uk with “Complaint” in the subject line. We’ll acknowledge it within 5 working days and aim to reply in full within 20 working days.
12.2 If we can’t resolve a complaint from an organisation, a senior person from each side will meet within 20 working days to try to settle it. Either of us can then suggest mediation, but neither has to agree to it.
12.3 Parents can take a dispute to court, and most consumer claims can go through the small claims track. Citizens Advice can help.
12.4 Nothing in this clause stops either of us going to court urgently to protect our rights. Complaints about how we use personal data can also go to the Information Commissioner’s Office, as our Data & Privacy Policy explains.
12.1 If you’re unhappy, email hello@talamo.co.uk with “Complaint” in the subject line. We’ll acknowledge it within 5 working days and aim to reply in full within 20 working days.
12.2 If we can’t resolve a complaint from an organisation, a senior person from each side will meet within 20 working days to try to settle it. Either of us can then suggest mediation, but neither has to agree to it.
12.3 Parents can take a dispute to court, and most consumer claims can go through the small claims track. Citizens Advice can help.
12.4 Nothing in this clause stops either of us going to court urgently to protect our rights. Complaints about how we use personal data can also go to the Information Commissioner’s Office, as our Data & Privacy Policy explains.
13. Changes to these terms
13. Changes to these terms
13. Changes to these terms
13.1 We may change these terms to reflect changes in the law, in our services or in how we work. For parents, the terms in force when you bought apply to that purchase.
13.2 For organisations, we’ll give at least 30 days’ notice of any significant change, by email to your account administrator and in the platform. If a change puts you at a real disadvantage, you can end the contract before it takes effect and get a refund for unused credits that haven’t expired.
13.3 We may make small changes at any time, such as correcting mistakes or updating contact details, as long as they don’t reduce your rights. We’ll update the “last updated” date each time. Earlier versions are available on request.
13.1 We may change these terms to reflect changes in the law, in our services or in how we work. For parents, the terms in force when you bought apply to that purchase.
13.2 For organisations, we’ll give at least 30 days’ notice of any significant change, by email to your account administrator and in the platform. If a change puts you at a real disadvantage, you can end the contract before it takes effect and get a refund for unused credits that haven’t expired.
13.3 We may make small changes at any time, such as correcting mistakes or updating contact details, as long as they don’t reduce your rights. We’ll update the “last updated” date each time. Earlier versions are available on request.
14. General
14. General
14. General
14.1 We may transfer this contract to another organisation, for example if Talamo is sold or restructured. We’ll tell you, and your rights won’t be reduced. Parents who are unhappy with a transfer can end the contract and get a refund for anything not yet provided. You may transfer the contract only with our written agreement.
14.2 Freedom of information: we know schools, trusts and local authorities may have to disclose information under the Freedom of Information Act 2000. We’ll help you respond. Please consult us before releasing anything we’ve marked commercially sensitive, such as pricing. The final decision is yours.
14.3 Each of us will keep the other’s confidential information confidential, unless the law requires otherwise. For us, that includes assessment content and non-public pricing.
14.4 Only you and we can enforce these terms. Nobody else has rights under them.
14.5 For organisations, the contract described in clause 1.5 is the whole agreement between us. You haven’t relied on anything that isn’t written in it. This doesn’t limit liability for fraud.
14.6 If a court decides part of these terms can’t be enforced, the rest still applies.
14.7 If we don’t enforce our rights straight away, we can still enforce them later.
14.8 We’ll send notices to the email address on your account. Send notices to us at hello@talamo.co.uk.
14.1 We may transfer this contract to another organisation, for example if Talamo is sold or restructured. We’ll tell you, and your rights won’t be reduced. Parents who are unhappy with a transfer can end the contract and get a refund for anything not yet provided. You may transfer the contract only with our written agreement.
14.2 Freedom of information: we know schools, trusts and local authorities may have to disclose information under the Freedom of Information Act 2000. We’ll help you respond. Please consult us before releasing anything we’ve marked commercially sensitive, such as pricing. The final decision is yours.
14.3 Each of us will keep the other’s confidential information confidential, unless the law requires otherwise. For us, that includes assessment content and non-public pricing.
14.4 Only you and we can enforce these terms. Nobody else has rights under them.
14.5 For organisations, the contract described in clause 1.5 is the whole agreement between us. You haven’t relied on anything that isn’t written in it. This doesn’t limit liability for fraud.
14.6 If a court decides part of these terms can’t be enforced, the rest still applies.
14.7 If we don’t enforce our rights straight away, we can still enforce them later.
14.8 We’ll send notices to the email address on your account. Send notices to us at hello@talamo.co.uk.
15. Governing law and courts
15. Governing law and courts
15. Governing law and courts
15.1 For organisations, these terms and any dispute about them are governed by the law of England and Wales, and only the courts of England and Wales can deal with them.
15.2 For parents, these terms are governed by the law of England and Wales, and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring them in the Scottish or English courts. If you live in Northern Ireland, you can bring them in the Northern Irish or English courts. You keep any consumer protections that apply where you live.
15.1 For organisations, these terms and any dispute about them are governed by the law of England and Wales, and only the courts of England and Wales can deal with them.
15.2 For parents, these terms are governed by the law of England and Wales, and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring them in the Scottish or English courts. If you live in Northern Ireland, you can bring them in the Northern Irish or English courts. You keep any consumer protections that apply where you live.
Cancellation form for parents
Cancellation form for parents
Cancellation form for parents
Only fill in and send this form if you want to cancel within 14 days of buying, and before your child starts the screener (or before you start the course).
To: Talamo Limited, 3 Buckland House, William Prance Road, Plymouth PL6 5WR. Email: hello@talamo.co.uk
I give notice that I cancel my contract for:
What I bought:
Date I ordered:
My name:
My address:
Email address I ordered with:
Signature (only if you send this form on paper):
Date:
Only fill in and send this form if you want to cancel within 14 days of buying, and before your child starts the screener (or before you start the course).
To: Talamo Limited, 3 Buckland House, William Prance Road, Plymouth PL6 5WR. Email: hello@talamo.co.uk
I give notice that I cancel my contract for:
What I bought:
Date I ordered:
My name:
My address:
Email address I ordered with:
Signature (only if you send this form on paper):
Date:
Get updates from Talamo
A monthly email with news, research and event updates for SENCos, schools and families.
© Talamo Limited 2026. Registered in England and Wales, company number 13714418. Registered office: 3 Buckland House, William Prance Road, Plymouth PL6 5WR.
Get updates from Talamo
A monthly email with news, research and event updates for SENCos, schools and families.
© Talamo Limited 2026. Registered in England and Wales, company number 13714418. Registered office: 3 Buckland House, William Prance Road, Plymouth PL6 5WR.
Get updates from Talamo
A monthly email with news, research and event updates for SENCos, schools and families.
© Talamo Limited 2026. Registered in England and Wales, company number 13714418. Registered office: 3 Buckland House, William Prance Road, Plymouth PL6 5WR.